Sona bed Privacy Policy – Your Data Is Completely Safe With Us

Sona bed is a trusted online Sports Betting platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This privacy policy explains what data we collect, why we collect it, and how we keep it secure.

This policy applies to sona bed's main website, mobile application, and all our digital services. Whenever you use our platform, create an account, or place a bet, this privacy policy is in effect.

We commit that your data will never be used without authorization. All sona bed staff are bound by this policy, and we maintain strict institutional standards for data protection.

Sona bed collects different types of information for different purposes. A full breakdown is provided below:

We only collect information when there's a genuine need to do so. The main purposes for which sona bed uses your data are:

• Account Management: Verifying your identity and creating and maintaining your account.
• Payment Processing: Processing deposits and withdrawals securely.
• Customer Support: Resolving your issues quickly and effectively.
• Fraud Prevention: Detecting unusual activity to keep the platform secure.
• Legal Obligations: Compliance with KYC and AML regulations.
• Service Improvement: Analyzing user experience to improve sona bed.
• Promotional Communications: Sending offers and bonus updates with your consent.

Sona bed uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring account security.
• Performance Cookies: Helps monitor page loading speed and overall site performance.
• Functional Cookies: Remembers your preferences and settings, such as language selection.
• Analytical Cookies: Used to understand site usage patterns; all data is completely anonymous.

You can disable cookies through your browser settings. However, turning off essential cookies may prevent certain features on sona bed from working properly.

Sona bed does not sell your personal information to any third parties. However, in certain limited circumstances, data may be shared with specific partners:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• Identity Verification Services: With licensed verification services to complete the KYC process.
• Law Enforcement: As part of a court order or lawful legal process.
• Anti-Fraud Services: With security agencies that help detect suspicious activity.

Sona bed does not retain your data longer than necessary. Our general data retention policy is outlined below:

• Account Information: For as long as your account is active, and for 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• Verification Documents: Up to 5 years after KYC completion.
• Support Conversations: Up to 2 years after a dispute is resolved.
• Cookies & Session Data: Upon session end or a maximum of 30 days.

Once the retention period expires, your data is securely deleted or fully anonymized. We never hold on to information longer than necessary.

Under sona bed's privacy policy, you have a number of important rights that you can exercise at any time:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to the processing of your data in certain circumstances.
• Data Portability: You may request a download of your personal data.
• Marketing Opt-Out: You can stop promotional communications at any time.

Sona bed's services are strictly for individuals aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a person under 18 has used our services or provided their information, we will immediately close that account and delete all associated data.

Sona bed follows the highest industry standards to protect your data. Our security infrastructure includes:

• 256-Bit SSL Encryption: All data transmissions occur over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Regular audits conducted by independent specialists.
• Firewall & Intrusion Detection: Suspicious access is blocked instantly.
• Data Backup: Regular encrypted backups stored on secure servers.
• Staff Training: All staff receive regular training on data protection.

In the event of a security breach, we will notify affected members within 72 hours and take immediate action. The security of your data is sona bed's highest priority.

Sona bed may update this privacy policy from time to time, due to changes in technology, legal requirements, or service improvements.

For significant changes, we will notify you via your registered mobile number or email. Minor updates will be announced through a notice on the website.

Continued use of sona bed after any changes means you have accepted the updated privacy policy. We recommend visiting this page regularly to stay informed.