Betting is entertainment, not a livelihood. sona bed believes every player deserves a safe and balanced gaming experience — and our responsible gaming program is built with exactly that in mind.
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Age limits are strictly enforced
Protection Tools Available
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Sona bed puts you in full control of your gaming
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Decide in advance how long you'll play in a single session. When the time is up, sona bed will automatically remind you to take a break.
Pause your account for any period between 24 hours and 6 weeks. During this time, no betting or deposits will be possible.
If you want to step away from betting for an extended period, you can fully close your account for anywhere between 6 months and 5 years. This decision cannot be reversed before the period ends.
Set a limit on how much you're willing to lose within a given period. Once you reach that limit, sona bed will automatically end your session.
If you feel that betting is getting out of your control, our trained support team is available 24/7. All conversations are completely confidential.
At sona bed, we believe betting should be purely for enjoyment. Responsible gaming means betting within your means, with a clear head, and purely for entertainment. That said, for some people betting can develop into a habit over time — one that gradually leads to financial and family difficulties.
Online betting is growing rapidly in Bangladesh. sona bed recognizes this reality, which is why responsible gaming on our platform is more than a rule — it's a core principle. Ensuring the well-being and financial security of every member is a responsibility we take seriously.
When you register on sona bed, you're not just joining a betting platform — you're becoming part of a community where your safety is our highest priority.
Remember: there are no guarantees in betting. Only wager what you can afford to lose. Responsible gaming means looking after yourself and your family.
There are certain warning signs that indicate betting may be getting out of control. Catching them early makes it much easier to avoid bigger problems. Take a moment to honestly check yourself against the points below:
If you notice even one of the signs above, please don't wait — contact sona bed support or use the self-exclusion feature right away.
You can easily set various protection limits directly from your account settings on sona bed. Below is a breakdown of each limit and how it works:
| Limit Type | Duration | Effective Time | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Active |
| Loss Limit | Daily / Weekly / Monthly | Instant | Active |
| Session Time Limit | Per Session | Instant | Active |
| Cooling-Off | 24 hours – 6 weeks | Instant | Active |
| Self-Exclusion | 6 months – 5 years | Within 24 Hours | Active |
Decreasing a limit takes effect immediately. For increases, we intentionally build in a delay — to prevent decisions made in the heat of the moment.
Self-exclusion is the strongest protective measure sona bed offers. If you feel that betting is having a negative impact on your life, take this step. Here's how the process works:
Log in and click on the "Responsible Gaming" option.
Choose your preferred duration: 6 months, 1 year, 3 years, or 5 years.
Complete OTP verification to secure your account.
Your account will be fully deactivated within 24 hours and you will receive a confirmation by email.
Once the period ends, you will need to contact support manually to reactivate your account.
During your self-exclusion, sona bed will not send you any promotional messages or bonus offers. We fully respect your decision.
Sona bed strictly does not provide services to anyone under 18. Age is verified at registration, and KYC documents may be requested when needed. If a user is found to be under 18, their account is closed immediately.
To keep younger family members away from online betting, you can take the following steps:
If you suspect that your child or another family member has been using your account without permission, please support@sonabed.netto let us know.
If more than three of the following questions apply to you, please seek help.
Have you spent more than your budget on betting?
Have you chased your losses with more betting?
Have you placed bets without your family's knowledge?
Have you tried to quit betting but failed?
Have you spent time meant for work or family on betting instead?
Have you borrowed money to fund your betting?
Our dedicated team is always on hand to help with any responsible gaming concerns.
Frequently asked questions about responsible gaming
Join sona bed and experience betting on a fully secure and transparent platform. We're always here to make sure you're protected.